Field Technical Service
Field Technical Service
24/7 local technical service to provide support to your packaging machines instantly throughout their lifespan.
Field technical service for packaging machines refers to the on-site repair and maintenance services provided by an expert technician for packaging equipment used in manufacturing and production industries. This kind of service is necessary to ensure that the packaging machines are functioning at optimal efficiency, prevent downtime, and avoid costly damage to equipment. The field technical service for packaging machines may involve activities such as installation, configuration, calibration, troubleshooting, repairs, upgrades, preventive maintenance, and performance optimization.
All technicians from our regional partners are properly trained of our equipment and are at your disposal throughout your ownership of our machines.
Our field servies are available for:
- Installationo, commissioning, integration, testing, maintenance, repairs.
- On-demand problem solving and technical support.
- Emergency, modifications, preventive and scheduled maintenance.
- Mechanical and electrical support as well as solving problems with programming.
We are able to help you locally from within your region.
While we have been expanding internationally with next-generation models, end-user's expectation is found each time requiring that, in order to be a success, the project is not only about quality machine but as well responsive and timely techincal support.
By building technical service network around the world, we are now able to get your technical issues fixed faster than ever and more efficiently than sending people from China. Our regional technical service partners are at your disposal to solve any kind of issues with our equipment.
"End-user experience and satisfaction is the key factor for a successful project in the long run and throughout the machine's lifecycle."
Commissioning & Integration
Whether you are purchasing the packaging machines for a complete new line or to integrate and connect them to your existing equipment, it is critical to have them properly done with commissioning and set-up to ensure smooth operation during the long term and avoid potential downtime and subsequent cost.
Commissioning and Integration
Set-up our line our integrate our packaging machines into your existing equipment.
1. Installation and Set-Up
To ensure the smooth operation and proper set-up of our packaging machines, we recommend sending our technicians to your facility to help you with the installation, initial configuration and integration. During this stage, we will:
- Do the assembly of machines which are dismantled during the shipping, if any.
- Integrat our packaging machines and connect with your existing equipment and packaging machines.
- Carry out a manual loading test to check the status of our own machines.
- Help you stuff of operation and maintenance to get familiar with our packaging machines.
2. Ramp-Up
After the completion of assembly and primitive configuration, the machine will be going through the ramp-up stage working together with your existing equipment as a line. The ramp-up is to verify efficiently the settings, configutaions, recipes tested before shipping so that the machine is technically properly integrated. DUring this stage, it is essential that:
- Your existing equipment is set to working to feed our equipment with expected speed.
- Maintenance and operation personnel at your facility should be by our technician's side for support.
- Necessary information about your existing equipment shuold be disclosed (for a limited level).
3. Validation
- All packages of materials required previously for different recipes are available.
- Your onsite technicians are available to work together with our technicians.
- Our technicians have access to make adjustment to the configurations of the equipment along the line.
End user does not only cares about the excellence in quality and performance of the machine, they need as well technical support with the installation and integration which are truely critical to the success of the project.
Training
Training
Having your staff trained of the packaging machines facilitates your daily operation, maintenance and technical issues.
Having your employees properly trained of the packaging machines installed helps tremendously with your production and avoids asking for technical support from the OEM and waiting for their people to arrive. Your in-house team with capacity of maintaining the machine also saves money during the long run now that you don't have to ask for 3rd party support anymore.
ÉLITER Packaging Machinery offers training program to send people to your site to help your staff get necessary knowledge to work with and maintain the machines and thus to ensure the maximum performance and your workflow streamlined.
The training program includes:
- Presentation of the machine - Getting familiar with the system is the begining of everything.
- Plug-in, start-up, shutdown, plug-out ... the most basic practice with the operation of your machines day in and day out.
- Training with the size and format changeover.
- Maintenance introduction: spare parts, scheduled and preventive maintenance.
- Servie manual presentation.
- HMI presentation: all the functions your operation with the packaging machine engages
The training program will give all the necessary instructions to your employees regarding the operations and maintenance to performe their tasks with the packaging machines efficiently. After the training program, your employees will be able to:
- Operate the machine with all the necessary knowledge around the control panel, as well as tehnical and mechanical how-to.
- Carry out the adjustment, and format and size changeover on their own to let the machine work efficiently during each production shift.
- Carry out scheduled and preventive maintenance with the machine to extend its lifespan and performance during the mentioned term.
- Solve basic technical problem on their own without asking for the OEM's support or 3rd party technicians.
Documentation
Documentation Services
The Key to Your Asset Management
Documents are not merely papers. They serve as the interface through which you may get access to the in-depth information around the equipment that helps you with the management, operation and future maintenance with the packaging machine bought from us.
Different from those Chinese competitors on the market who are with people from incompetent language and engineering skills, our people from international background and advanced academic as well as professional experience are able to provide our clientel with the most carefully and delibarately elaborated documentations with the best-in-class intelligibility and professionalism around our equipment.
Contact Us Right Now
ÉLITER keeps your product purchased and its perfomance followed. A team of experienced engineers is always at your disposal for any question you may have from installation, configuration, operation to maintenance and any problems about the machine. We believe that it is how we care all the equipments provided through its life cycle and customer care in long-term that keeps our business sustainable.
- All the machines sold are promised with a warranty for 1 year
- All machines are dispatched with a Guideline / Manual / Maintenance Guidelines
- Technical service and consult around the clock to have your demand cover all the 24 hours.